Refund & Cancellation Policy

1. No Refunds

All payments made for ElevateU — including monthly subscriptions, annual subscriptions and AI credit packs — are final and non-refundable. Because access to the paid features is delivered immediately and in full upon payment, we do not offer refunds or credits for any subscription period or credit pack, whether used or unused, in whole or in part.

The only exception is a payment error: if you were charged more than once for the same purchase, or money was deducted but your plan or credits were not activated, contact contact@marshallridgeconsulting.in with the payment details. Verified payment failures and duplicate charges are corrected or reversed — this is an error correction, not a refund of the Service.

2. Cancellation

You may cancel your subscription only before your next billing period starts. Cancellation stops the subscription from continuing into the next period; it does not shorten, interrupt or refund the period you have already paid for:

• Monthly plan: cancel any time before your next monthly billing period starts. You keep full access until the end of the current paid month; the plan then ends.
• Annual plan: cancel any time before your next annual billing period starts. You keep full access until the end of the current paid year; the plan then ends.

Once a billing period has begun, that period cannot be cancelled or refunded — cancellation always takes effect from the next billing period.

Subscriptions renew automatically at the start of each billing period. You can cancel auto-renewal at any time before your next billing period starts from the Pricing page (Manage subscription) or by contacting contact@marshallridgeconsulting.in. Cancellation takes effect at the end of the current paid period. Purchases made with a coupon code are one-time purchases and do not auto-renew; they simply end unless you purchase again.

3. AI Credit Packs

AI credit packs are one-time purchases, are consumed on use, and are non-refundable and non-transferable. Unused credits do not expire into a refund and have no cash value.

4. How to Cancel or Raise a Payment Issue

To cancel a subscription or raise a payment-error issue, email contact@marshallridgeconsulting.in from the email address associated with your account, including your name and the relevant order or payment details. We may ask for additional information to verify your request.

5. Institutional and B2B Licences

Institution licences and other B2B arrangements may be governed by separate written terms agreed at the time of purchase, which prevail over this Policy for those purchases. For questions about these, please contact our sales team at contact@marshallridgeconsulting.in.

6. Payment Partner

Payments are handled by our third-party payment partner. By making a purchase, you also agree to the applicable terms of that payment partner. MarshallRidge Consulting Private Limited does not store your full card or banking details.

7. Your Consumer Rights

Nothing in this Policy limits any rights you may have as a consumer under the Consumer Protection Act, 2019 or other applicable law. This Policy is intended to operate in addition to, and not in derogation of, those rights.

8. Changes to this Policy

We may update this Refund & Cancellation Policy from time to time. Changes apply prospectively from the date they are published; we will revise the "Last updated" date above when we do.

9. Contact

For any billing, cancellation or payment queries, contact us at contact@marshallridgeconsulting.in.