Terms of Use

1. Who we are; definitions

"Company", "we", "us", "our" means MarshallRidge Consulting Private Limited, the operator of ElevateU. "ElevateU", "Platform", "Service" means the ElevateU web application, any ElevateU mobile application at https://marshallridgeconsulting.in, and all related content, tools, assessments, reports and features. "You", "User" means the individual who creates an account or uses the Platform. "User Content" means anything you submit, upload or create (for example, profile details, resume text, goals and assessment responses).

2. Acceptance and eligibility (18+)

You may use ElevateU only if you are at least 18 years of age and competent to contract under the Indian Contract Act, 1872. By using the Service you represent and warrant that you are 18 or older. ElevateU is not directed to, and must not be used by, anyone under 18.

You accept these Terms by ticking the acceptance box at sign-up/sign-in or by accessing or using the Platform. If you do not agree, do not use the Service. You must provide accurate information and are responsible for all activity under your account.

3. Licence and scope of service

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use ElevateU for your own lawful, personal career-planning and skilling purposes.

ElevateU provides educational and career-guidance information and self-help tools only — including assessments, indicative recommendations, a "Student DNA" report, learning resources and planning features. Features and availability may change, and free and paid tiers may differ. Our assessments use our own original questions, are educational tools inspired by established frameworks, and are not validated clinical or diagnostic instruments.

4. Accounts and security

Keep your login credentials confidential and do not share, sell or transfer your account or credentials. You are responsible for losses arising from unauthorised use that results from your failure to safeguard your credentials, except to the extent caused by us. Notify us promptly at contact@marshallridgeconsulting.in of any suspected unauthorised use.

5. Acceptable use

You agree not to, and not to permit any person to:

• scrape, crawl, harvest or use bots/automated means to access or extract Content except as expressly permitted;
• copy, reproduce, resell, sublicense, distribute or commercially exploit the Platform or Content;
• reverse-engineer, decompile, disassemble or attempt to derive source code, models or underlying ideas, except to the limited extent this restriction is prohibited by law;
• circumvent, disable or interfere with security, rate-limits, paywalls or access controls;
• upload malware or anything unlawful, defamatory, obscene, infringing, hateful or that violates another's rights or any law (including the Information Technology Act, 2000 and the rules made thereunder);
• impersonate others or submit false assessment inputs to obtain misleading outputs;
• use the Platform to build or train a competing product, model or dataset; or
• use the Platform other than as permitted by these Terms.

We may set and enforce usage limits (including AI-feature quotas) and may throttle, suspend or remove Content or access to protect the Platform, our users or our rights.

6. Payments and plans

Some features are paid. Prices are shown in Indian Rupees and, unless stated otherwise, are inclusive of applicable taxes. Payments are processed by our third-party payment partner; we do not store full card details. Subscriptions, renewals, cancellations and refunds are governed by the plan terms shown at purchase and by our Refund & Cancellation Policy, which forms part of these Terms. We may change prices and plan features prospectively; changes do not affect a subscription period already paid for.

7. Intellectual property

The Platform and all Content (excluding User Content) — including software, design, assessments, scoring logic, reports, trademarks and logos — are owned by or licensed to MarshallRidge Consulting Private Limited and are protected by law. No rights are granted except the limited licence in Section 3. "ElevateU" and "MarshallRidge Consulting" and related marks are our branding and may not be used without our prior written consent. Framework and model names referenced are the property of their respective owners and are used for descriptive reference only; no affiliation or endorsement is implied.

8. User Content and licence to us

You retain ownership of your User Content and are solely responsible for it, and you confirm you have the rights to submit it. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, adapt and display your User Content solely to operate, secure, personalise and improve the Service for you, and as described in our Privacy Notice. This licence ends when your User Content is deleted, except for backups and where retention is required by law. We may use aggregated and de-identified data (which does not identify you) to improve the Service.

9. ElevateU is guidance and information — NOT advice, and NO guarantee of outcomes

ELEVATEU PROVIDES EDUCATIONAL AND CAREER-GUIDANCE INFORMATION, ASSESSMENTS AND SELF-HELP TOOLS ONLY. IT IS NOT, AND IS NOT A SUBSTITUTE FOR, PROFESSIONAL CAREER COUNSELLING, PLACEMENT OR RECRUITMENT SERVICES, PSYCHOLOGICAL OR PSYCHOMETRIC DIAGNOSIS, OR EDUCATIONAL, LEGAL, FINANCIAL OR INVESTMENT ADVICE.

WE DO NOT GUARANTEE OR WARRANT ANY OUTCOME, including any employment, internship, placement, admission, scholarship, salary, exam result, ranking or career result. Assessment scores, "Student DNA" reports, career matches and recommendations are indicative and probabilistic, are generated from the inputs you provide and from general models, and may be incomplete, inaccurate or out of date.

You alone are responsible for your decisions and actions. You should independently verify information and seek qualified professional advice before making important education, career or financial decisions. You assume the risk of relying on the Service and agree that you place no reliance on any statement not expressly set out in these Terms. ElevateU does not collect health, biometric or financial-account data and does not provide medical, mental-health or crisis services; if you are in distress, contact a qualified professional or emergency helpline.

10. As-is; no warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, availability, or uninterrupted, error-free or secure operation. Where law does not allow the exclusion of certain warranties, those warranties are limited to the minimum the law requires, and nothing in this Section affects your non-waivable rights as a consumer.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY (AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS AND SERVICE PROVIDERS) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, OPPORTUNITY, EMPLOYMENT, ADMISSION, SAVINGS, DATA, GOODWILL OR REPUTATION, OR FOR ANY "LOSS OF ANY KIND", arising out of or relating to the Platform, the Content, any reliance on assessments or recommendations, or these Terms — whether in contract, tort (including negligence), statute or otherwise, and even if advised of the possibility of such loss.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (a) THE TOTAL FEES YOU ACTUALLY PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (b) ₹10,000 (RUPEES TEN THOUSAND).

These exclusions and the cap apply only to the extent permitted by law and are subject to Section 12 (Liabilities That Cannot Be Excluded). Each limitation is a separate term; if any is held unenforceable, the remaining limitations continue to apply (see Section 18).

12. Liabilities that cannot be excluded (carve-outs)

Nothing in these Terms excludes or limits our liability for, and the limitations above do not apply to:

• fraud or fraudulent misrepresentation;
• gross negligence or wilful misconduct;
• death or personal injury caused by our negligence;
• any liability that cannot lawfully be excluded or limited, including non-excludable liability and penalties under the Digital Personal Data Protection Act, 2023, and the rights of data principals thereunder; and
• any right, remedy or guarantee available to you as a consumer under the Consumer Protection Act, 2019 that cannot be waived or limited.

To the extent the law makes us liable despite the above, our liability is limited to the minimum the law permits.

13. Indemnity

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless the Company and its directors, officers, employees and agents from third-party claims, demands, losses and reasonable expenses (including reasonable legal fees) arising from (a) your misuse of the Platform, (b) your breach of these Terms or any law, or (c) your User Content. This does not require you to indemnify us for liability arising from our own fraud, gross negligence or wilful misconduct, and does not apply to the extent such indemnity would be an unfair or non-enforceable term against a consumer under the Consumer Protection Act, 2019.

14. Governing law, jurisdiction and preservation of consumer rights

These Terms are governed by the laws of India. Subject to the next sentence, the courts at Mumbai, Maharashtra, India have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Platform.

NOTHING IN THIS SECTION LIMITS YOUR RIGHTS AS A CONSUMER. If you are a consumer, you may also pursue remedies before the appropriate District, State or National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, including before the forum having territorial jurisdiction as permitted by that Act. We do not require you to submit consumer disputes to binding pre-dispute arbitration.

15. Class / representative-action

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS, AND YOU AGREE NOT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE OR REPRESENTATIVE ACTION in respect of a dispute with us. This provision does not apply to, and does not affect, any non-waivable right or remedy you have as a consumer, including any right to bring or join a complaint by or on behalf of a class of consumers under the Consumer Protection Act, 2019. If this Section is unenforceable as to any dispute, it does not apply to that dispute and the remainder of these Terms continues in force.

16. Notice of claim (does not shorten limitation)

You agree to notify us in writing at contact@marshallridgeconsulting.in within ninety (90) days of becoming aware of any event that may give rise to a claim, describing it in reasonable detail, so we have an opportunity to address it. This is a good-faith notice requirement only. It does NOT shorten, waive or affect any limitation period or any statutory right or remedy (including under the Limitation Act, 1963 or the Consumer Protection Act, 2019), and failure to give notice does not by itself bar a claim otherwise valid in law.

17. Third-party and AI content; links

The Platform uses artificial intelligence (currently the Google Gemini API) and third-party data to generate recommendations and content. AI and third-party outputs can be inaccurate, incomplete, biased or outdated and are provided for general guidance only. We do not endorse, and are not responsible for, third-party content, websites, opportunities (e.g. listed internships, scholarships or courses) or services; your dealings with third parties are solely between you and them.

18. Suspension, termination and survival

We may suspend or terminate your access (in whole or part) if you breach these Terms or any law, to protect the Platform or others, or as required by law. You may stop using the Platform and delete your account at any time. Sections that by their nature should survive termination — including 7, 8, 9–16, 18 and 19 — survive.

19. Severability / blue-pencil

If any provision (or part) of these Terms is held invalid, unlawful or unenforceable, it will be read down or severed to the minimum extent necessary so that the remainder continues in full force. Where a limitation, exclusion or cap is found excessive, it is to be reduced to the maximum extent enforceable rather than struck in its entirety.

20. Privacy

Our collection and use of personal data is described in our Privacy Notice (DPDP Act, 2023), which forms part of these Terms.

21. General

• Entire agreement: these Terms, the Privacy Notice, the Disclaimer, the Refund & Cancellation Policy and (where applicable) the Data Processing Agreement are the entire agreement regarding the Platform and supersede prior understandings.
• No waiver: our failure to enforce a provision is not a waiver.
• Changes: we may update these Terms prospectively by posting the revised version with a new effective date; material changes are notified in-app or by email and, where required, re-consent is sought. Continued use after the effective date constitutes acceptance, subject to your non-waivable rights.
• Assignment: you may not assign these Terms; we may assign to an affiliate or successor.
• Notices: to you — in-app or your registered email; to us — contact@marshallridgeconsulting.in.
• Language: these Terms are in English, which controls.

22. Grievances and contact

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the DPDP Act, 2023, you may raise any grievance by writing to our Grievance Officer at contact@marshallridgeconsulting.in.

MarshallRidge Consulting Private Limited

• Registered office: Unit No. 52, 2nd Floor, C-39A, Gami Industrial Park, MIDC, Thane, Navi Mumbai, Maharashtra 400705, India
• CIN: U62099MR2026PTC476835 · GSTIN: 27AAUCM9705F1ZY
• Email: contact@marshallridgeconsulting.in · Phone: +91 77188 66506